service level agreement
With a Service Level Agreement we guarantee a quick response, high uptimes and 24x7 support on all our hosting services.
A Service Level Agreement can be tailored to suit your purpose, incorporating measures specific to your platform.
The following Service level agreements can be chosen as a standard on all managed hosting services:
- Service level agreement Basic: 24x7 support and guaranteed response
- Service level agreement Advanced: 24x7 support, pro-active monitoring, guaranteed response and 2 free hours of systems support a month included
- Service level agreement Professional: 24x7 support, pro-active monitoring, guaranteed response, uptime warranties on uptime for hard- and software, systems support for anything that might occur
Office address
weena zuid 108
3012 nc rotterdam
Postal address
postbus 2655
3000 cr rotterdam
tel. +31(0)10 - 710 44 44
fax. +31(0)10 - 710 44 00
info@intermaxhosting.nl
Supportdesk: 010 - 710 4466
support@intermax.nl
(mo. - fri. from 08:30 till 17:30 CEST)
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